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Can I change my username?

No. Usernames cannot be changed. If you require a new username then you must request for your profile to be deleted, and create a new profile.

Can I change my password?

Yes. Please contact us, telling us what you would like your new password to be and we will change this for you.

Can I change my email address?

Yes. Please contact us telling us what you would like to use as your new email address and we will change this for you.

What is my membership type?

If you have not paid, then you are a classic member. If you have paid then you are a premium member.

When does my membership expire?

Your membership to the site will never expire, you will always be able to log in to the site and use all classic features. Your premium membership is for a 1, 3, 6 or 12 month period, you can turn this rebilling option off at anytime, see the payments section for more information. If you are a premium member and would like to know when your membership is due to expire please contact us.

Do I need to log in to keep my profile active?

The more often you log in the higher you will appear in the search results. If you do not log in for 3 months you will stop appearing in the search results but you will still be able to log in after this period and use the site as normal. This is done to keep the search results current and relative.

How do I delete my profile?

If you would like to have your profile deleted please go to your profile page and click on “Profile removing” tab at the top of the page. Once your profile has been removed you won’t be able to log in to the site with your password and username that refer to the profile removed. If you change your mind after the profile has been removed you can e-mail a request to restore your profile to the site administration team. We greatly appreciate any feedback, so if you could provide reasons as to why you wish your advert to be removed we would be very grateful. If you are a premium member you must also not forget to cancel your subscription in payment system because this is not done automatically when your profile is deleted.

How do I upgrade to Premium Membership?

To upgrade to Premium Membership, please log in. You will be taken to our secure payment pages where you can make your online payment for Premium Membership.

How Do I Stop my Membership Being Renewed?

Select the Profile Options tab on your Profile Page, and click "Billing". When you click the link, you will be given instructions on how to cancel your membership. Please note that you have to stop rebilling before deleting your profile.

My Question hasn't been answered here, where can I contact you?

If your question hasn't been answered, please read through our other relevant help sections. You may submit your questions via our members help form. Please provide full and comprehensive details of your problem to allow us to respond to your query quickly and effectively.

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